Ha! That's so hilariously bizarre. Are they thinking, "sure, you seem reasonable, but we KNOW you're gonna turn around and sue us over this broken cookie?"

>It was one of those moments where I wished I had the personality required to raise a stink.<

I do, but it tends to come out full volume, so I hesitate to use it.

I don't think it's silly to be upset about. I mean, yeah, it's just a cookie, but the whole idea that you're an adult with money and the customer's always right and they're telling you "sorry, no cookie"? I mean, WTF?